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Updating Payment Details Overview

Keeping payment details up to date is essential for uninterrupted subscription renewals.

When a customer purchases a product via PayPro Global, we automatically create a PayPro Global customer account for them. From their account, customers can access their purchase history, manage active and inactive subscriptions, update payment details, and manage their personal information.

Updating a payment method from the customer account​

If a customer's credit card is about to expire, has already expired, or they simply want to use another card, they can add a new credit card from their PayPro Global account:

  • Go to My Credit Cards.
  • Click Add New Card.
  • Add the new card details.
  • Go to Subscriptions and assign the new card to the required subscription.

Once the new card is assigned to the subscription, it will be used for future recurring charges.

Customers can switch an existing subscription from PayPal to a credit card. Switching from a credit card to PayPal directly from the customer account is not supported.

Automatic card updates​

In many cases, no action is required from the customer when their existing card expires or is replaced.

Through our payment partners and card network connections, PayPro Global can automatically receive updated card credentials for eligible cards and update the customer's card on file.

This helps reduce failed recurring payments caused by expired or replaced cards and supports uninterrupted subscription renewals.

Availability depends on the issuing bank, card network, and payment provider.

Updating the payment method after a failed renewal​

If an automatic subscription renewal fails, PayPro Global's failed renewal emails for credit card and PayPal payments include a direct link to the subscription renewal checkout.

The renewal link follows this structure:

https://store.payproglobal.com/checkout?subscr-id=SUBSCRIPTION_ID

where SUBSCRIPTION_ID is replaced with the corresponding PayPro Global subscription ID.

The customer can open this link and complete the outstanding renewal manually.

Using a different payment method​

The renewal checkout also allows the customer to select a new supported payment method.

  • a new credit card
  • PayPal
  • Apple Pay
  • Google Pay

When the renewal is successfully completed with a new payment method through this checkout, that payment method becomes the payment method associated with the subscription and will be used for future recurring charges.

This means the renewal checkout serves two purposes: it allows the customer to recover a failed recurring payment and, when necessary, update the payment method used for subsequent renewals.

If required, you can also provide the customer with the renewal checkout link directly without waiting for the failed renewal email.

Use the following format:

https://store.payproglobal.com/checkout?subscr-id=SUBSCRIPTION_ID

Replace SUBSCRIPTION_ID with the customer's actual subscription ID.

This can be useful when a customer contacts your support team after a failed renewal or needs to replace the payment method associated with the subscription.

Redirecting customers from your own platform​

If you maintain a customer area within your own website or application and want customers to manage their payment details through PayPro Global, you can simplify access to their PayPro Global account using the API:

Post
https://store.payproglobal.com/api/Customers/SendOnetimeLoginEmailDocusaurus themed imageDocusaurus themed image

This allows you to initiate the PayPro Global account access flow from your own customer experience.