Subscription Notifications Overview
The benefit of using PayPro Global for your subscriptions is that we cover all notifications which should be sent to your customers during the subscription lifecycle.
Customer Confirmation Recurring Email
After each successful rebill, we send the email confirmation, which includes the subscription details and the link to the invoice.
| Id | Template name | Email type |
|---|---|---|
| 54 | Default PPG confirmation recurring email | Customer confirmation recurring email |
Credit card/PayPal cannot be authorized for a Subscription Payment Email
In case of a failed recurring payment, we send the email informing that the credit card or PayPal could not be authorized for this purchase and describe the possible reasons for the unsuccessful payment: issuer decline, insufficient funds, or expired card:
| Id | Template name | Email type |
|---|---|---|
| 52 | Default PPG subscription credit card not authorized email for customer | Credit card cannot be authorized for subscription payment email template for customer |
| 53 | Default PPG subscription PayPal not authorized email for customer | PayPal account cannot be authorized for subscription payment email template for customer |
Subscription Charge Notification
Before each upcoming payment, we inform the customer about the subscription charge. It is done to minimize the risk of unwanted refunds and chargebacks.
| Id | Template name | Email type |
|---|---|---|
| 117 | Default subscription charge notification | Subscription charge notification |
| 208 | Subscription manual charge notification | Subscription manual charge notification |
We send two reminders for auto-renewal subscriptions and one reminder for the manual one containing a special checkout link to prolong the payment.
Trial Subscription Notification
In case of a trial period, we inform the customer that the trial period about to expire and he will be charged for full access to the product by sending:
| Id | Template name | Email type |
|---|---|---|
| 118 | Default subscription trial notification | Subscription trial notification email |
Suspended/Terminated Subscription Notification
We always inform the customer if the subscription is canceled. We have two dedicated email templates which are sent if a subscription receives suspended or terminated statuses:
| Id | Template name | Email type |
|---|---|---|
| 45 | Default PPG subscription suspended email for customer | Subscription suspended email template for customer |
| 50 | Default PPG subscription terminated email for customer | Subscription terminated email template for customer |
Subscription Renewal Notification
If the subscription is renewed, the customer will receive:
| Id | Template name | Email type |
|---|---|---|
| 46 | Default PPG subscription renew email for customer | Subscription renewed email template for customer |