Order Flow Emails Overview
PayPro Global manages all post purchase-related notifications for you.
Customer Сonfirmation Email
After each order, we send a purchase confirmation email which includes product information (delivery, licensing if applicable), support contact details and information about the customer portal:
| Id | Template name | Email type |
|---|---|---|
| 1 | Default PPG confirmation email | Customer confirmation email |
In addition, as a Merchant of Record we issue an invoice which is generic for all vendor accounts.
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License to Another Person Confirmation
If the customer ticks on the checkout page the checkbox License to another person
Screenshot
and provided the licensee name & email, we will send:
| Id | Template name | Email type |
|---|---|---|
| 2301 | Default PPG license to another person confirmation | License to another person confirmation |
In this case, the product will be delivered to both emails, the purchaser's and the licensee's.